Real Time

emotional analytics

QA7 can analyze customer and agent emotions during live calls, detecting spikes in stress, anger, or disengagement. When emotional events occur, the system can instantly alert supervisors to step in if necessary, preventing issues from escalating.

Proactive

support

Manifest Technology Group is committed to delivering call center solutions that empower businesses to lower costs, increase revenue, and enhance customer retention. By tracking emotional developments, QA7 can help identify agents who may be struggling, offering an opportunity for managers to intervene with supportive actions or additional training.

Automatic

alerts

QA7 continuously scans for problematic scenarios that could negatively impact customer satisfaction or business outcomes, enabling supervisors to address issues proactively.

offline

data mining

After calls are completed, QA7 can mine archived calls for emotional data, offering deeper insights into patterns and performance over time. This analysis can be completed based on customized criteria defined by call center management.